Grievance Redressal

We take concerns seriously. This explains how to raise a grievance and where to escalate it.

First — contact Maisal Finance

Prahallad Maisal — MAISAL FINANCE Phone: +91 99333 05078 Email: info@maisalfinance.com

Please share enough non-sensitive information to identify the issue (do not send PAN, Aadhaar, passwords, OTPs, full policy/folio numbers or card details).

How we handle it

1. Raise it. Contact us with the details of your concern.
2. Review. We review and assist, or direct you to the relevant regulated entity where the issue concerns a product or provider decision.
3. Escalate. If it remains unresolved, use the applicable official escalation route below.

We aim to acknowledge and review grievances promptly. We do not control the decisions of asset management companies, insurers or lenders, but we can assist and direct.

Mutual fund product grievances

First approach the concerned mutual fund / its Investor Service Centre. If unresolved, you may escalate to SEBI through SCORES: https://scores.sebi.gov.in/.

Insurance grievances

First approach the insurer. If unresolved or unsatisfactory, you may escalate to IRDAI through Bima Bharosa: https://bimabharosa.irdai.gov.in/ — IRDAI grievance contacts include 155255, 1800 4254 732 and complaints@irdai.gov.in. Eligible policyholders may also have access to the Insurance Ombudsman.

Loan grievances

For a loan or loan-against-securities matter, the lender's own grievance mechanism applies, as the lender decides eligibility, sanction and approval.

Maisal Finance does not operate SCORES, Bima Bharosa or any regulator's grievance system; these are official external resources.